Refund and Returns Policy

All sales of physical products, including cleaning chemicals, tools, and supplies, are final.

We do not offer refunds or exchanges once a product has been purchased and delivered.

We encourage all customers to verify their orders before completing a purchase to ensure the items meet their specific requirements.

Refunds for machine rentals are handled as follows:

Cancellations: If you cancel your rental at least 24 hours before the scheduled pick-up or delivery time, you are eligible for a full refund of the rental fee.

Late Cancellations: Cancellations made less than 24 hours in advance may be subject to a cancellation fee.

Technical Issues: If a rented machine fails to operate correctly due to a mechanical fault, please contact us immediately. If we cannot provide a working replacement, a pro-rated refund for the remaining rental period will be issued.

Our goal is your complete satisfaction. While we do not offer monetary refunds for completed cleaning services:

If you are unsatisfied with the quality of our work, please notify us within 24 hours of the service completion.

We will send a team back to your location to re-clean the specific areas of concern at no additional cost to you.

If you have any questions regarding your order or our policies, please reach out to our support team at:

Email: divinecleanersgh@hotmail.com

Phone: 0203299821

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at divinecleanersgh@hotmail.com.