Privacy Policy

This website, ladivinecleanersolutions.com, is run by La Divine Cleaner Solutions, No. 4, A & M Plaza, Adjiringanor, East Legon, Accra, Ghana. This policy explains what personal information we collect through the website, why, and what you can ask us to do with it.

Orders and rental requests: when you send an order from the checkout, or ask to rent a machine, we ask for your name and WhatsApp number, plus an optional note such as a delivery location or rental dates. We save these together with the items you chose, their prices, the date, and a reference number such as LD-7F3K2A.

WhatsApp: after we save your request, the website opens WhatsApp with your message ready to send. Anything you send there, including your WhatsApp profile name and number, reaches us through WhatsApp.

Contact form: messages sent from the contact page are saved in the same way, with your name, WhatsApp number, and message, and then continue on WhatsApp. If you email us instead, we receive your email in our mailbox.

Spam protection: the order, rental, and contact forms use Cloudflare Turnstile to check that a person, not a bot, is sending them. Turnstile looks at technical information from your browser and device for this check only.

Your cart: the items in your cart are kept in your own browser so they are still there when you come back. They are not sent to us until you send an order.

We do not ask you to create an account, and we do not take card or mobile money payments on this website.

We use your details only to deal with your order or rental request: to confirm stock and prices, arrange delivery or pick-up, agree payment, and follow up with you. We also keep a record of requests so we can answer questions about them later.

We do not sell your information, and we do not send you marketing messages.

Your request can only be viewed by La Divine staff who handle orders and rentals.

We use trusted service providers to run the website: our hosting provider, Supabase (where requests are stored), and Cloudflare (which serves product images and runs the spam check on our forms). They process information on our behalf and may store it on servers outside Ghana.

Messages you send on WhatsApp are handled by WhatsApp (Meta) under its own privacy policy.

The website does not use advertising or analytics cookies. Your cart is saved in your browser's local storage, which you can clear at any time in your browser settings.

The contact page shows a Google Map. Google may collect information when the map loads, under Google's own privacy policy.

We keep order and rental requests for up to two years after your last request, so we can answer questions about past orders. We may keep information longer where the law requires it, for example for accounting records. After that, we delete it.

Under Ghana's Data Protection Act, 2012 (Act 843), you can ask us what information we hold about you, ask us to correct it, or ask us to delete it. You can also object to us using it.

To make a request, email divinecleanersgh@hotmail.com or call +233 208 192 935. We may ask you to confirm your phone number so we know the request is yours.

If we change how we use your information, we will update this page and the date at the top.